FAQ

To many people, the idea of going to therapy can be intimidating. After our initial phone conversation, the therapist will send you some paperwork to fill out and bring to our first session. This paperwork will give the therapist a brief overview of why you are seeking counseling and also outline the policies and procedures of the office. When you come for our session together, you will be greeted in our waiting room. Once our session begins, the therapist will ask you to share what brought you to this point and ask you to elaborate beyond what you shared in our phone consult. In order to get the most out of our time together, our only request is that you remain open and honest about how you feel. And don't be afraid to ask questions. The more you understand the process the more comfortable you will feel. From there we will begin to unpack what has been going on and how the sessions from this point forward can help you address your needs and get to the place you want to be.
Our therapists trained in a variety of psychotherapy framework, specialty areas (see: Services) and have a background in evangelical Christian theology. The therapists incorporate the best of psychological theory which includes a variety of theoretical models and combine it, if desired, with a Biblical foundation in order to give you the best possible outcome. Our goal is to help you understand who you are on the deepest level and who God called you to be, so that you can live life with intention and purpose.
Of course not! We work with individuals of all faiths and backgrounds. While many of our clients wish to incorporate their faith and the Word of God in our sessions, some clients sought our practice out because they were curious about God and how a relationship with him could enhance their life. Others do not fit into either of these categories, but  the therapists overall personality and style of work fits their needs.
Our office is located at 98 Jerusalem Avenue. Massapequa, New York 11758. In addition to face to face sessions in the office in Massapequa, we are also able to conduct sessions online exclusively via secure videoconference. Our therapists are currently licensed to practice in New York State and Massachusetts.
Our team uses a safe and secure, encrypted HIPPA compliant video conferencing platform to conduct our online sessions. You will get an email confirming your session. That email contains a secure link to your session. You will be invited into a virtual waiting room. When our session begins you and your therapist will be able to view each other and speak in real time similar to using Facetime or Skype.
The office is located on the bottom floor. However there is a lift that can be used in place of the stairs. In addition, the location of the session can be adjusted to meet an individual’s need. The bathroom is handicap accessible.
Under most circumstances, the therapists in our practice are participating providers for Aetna, Cigna and Blue Cross Blue Shield. For all other insurances we are considered an out-of-network provider. We encourage you to speak with your insurance provider prior to the session to discuss your benefits. For the convenience of our clients, the practice handles all the billing and will submit the superbill to your insurance provider for reimbursement at your request.
Please be sure to call your insurance carrier and verify benefits prior to your first appointment and check with your insurance directly to see if you have out of network (OON) mental health benefits.
If your insurance plan requires pre-authorization for services, please call the member service number (on the back of your insurance card) prior to your first appointment. Here are a few of the questions you will need to ask your insurance provider.
  • Do I have mental health benefits?
  • What is my deductible and has it been met?
  • How many sessions per calendar year does my plan cover?
  • Is Sharon Klein LCSW PC group practice in network?
  • How much does my plan cover for an out-of-network provider?
  • What is the coverage amount per counseling session?
  • Is approval required from my primary care physician?
Most of our clients come for weekly sessions. Others come two or even three times a week based on need and their specific circumstances. It is important, especially as we begin, to come weekly at minimum in order to build a strong therapeutic relationship. We will talk about the frequency and time of your appointments in order to best fit your unique situation and allow you to get the most out of our time together.
We wish we could tell you that therapy offers a quick fix. It is true that you may feel better rather quickly after attending a few sessions due to developing and implementing some practical steps toward your goals. But the process of therapy is just that--a process. It takes time to understand what has led you to this place, and what needs to be done in order for you to heal and reach your goals. You may also find that as one goal is met, you begin to see other areas in your life you want to work on and so the therapy becomes valuable for new reasons. Whatever your situation, we will not keep you any longer than the time we feel it is beneficial. In addition, in a few circumstances, we may suggest that we help you find a different therapist to better suit your needs, personality or specific situation in order to achieve the best outcome.
We work with passionate and driven people who desire to get the most out of the life that God has given them. If they feel stuck for any reason, we are here to give an empathetic ear, and offer practical tools, a biblical foundation, and continuous support to begin achieving their goals.