Verify bank deposits, cash drawer and daily audit process. Trained new employees on all shifts, Front Desk Management Reservations Room Blocks Guest Relations Deposits Employee Training Record Keeping Food Preparation OnQ. Maintain an up to date knowledge of the surrounding attractions, Restaurants, and all concierge services. Perform secretarial duties consisting of scheduling appointments, producing reports, call management, and organization. Verified, adjusted and addressed billing issues. Maintained an up to date inventory of vacancies, reservations, and guest room assignments. Processed bi-weekly payroll and conducted annual reviews for all front desk personnel. Oversee, assist, and train front desk personnel with all aspects of a medical office. Conduct site tours of hotel guest rooms and general areas when needed. Handle guest registration and room assignments; blocking reservations and cancellations. Monitored room availability using System 21. Trained and ensured all employees followed company policies. Monitored room availability using Room Master. Create room assignments and distribute keys to incoming guests. Varied responsibilities in Hotel Front Office operations. Ensured the building was properly cleaned by staff members, vacant, and locked at the end of the day. Train and assist the guest services specialists to create a positive first and last impression of the resort to our customers. Perform night audit, prepare manpower support schedules, coordinate transportation and maintain supply budget to include ordering supplies. Provide guests concierge services, such as scheduling activities & managing travel plans. Coordinated room availability and checking in of scheduled airline crews. Trained and managed 12 Guest Services Staff members on all Front Desk Reservation Procedures and achieved significant improvements in their productivity. Verify customers' credit and establish how the customer will pay for the accommodation, promote and sell guest rooms. Assist Front Office Manager with managing room inventory, scheduling, and VIP room blocks. Team member training in Hilton OnQ system use and customer service*Team scheduling*First Aid & CPR Certified*ServSafe certified. Front office supervisor for a solo-physician practice. Scheduled and monitored room reservations. Installed upgraded Front Office and Business Center computers and maintained daily upkeep, including PMS Hardware upgrade and migration. Assist in hiring and training new associates/conduct orientation. Assisted with performance reviews, disciplinary actions and discharge of front desk associates. Manage all aspects of the front office areas which include guest reservations to ensure guest satisfaction and maximize hotel profitability. Served as Interim Facilities Manager expanding my supervisory responsibilities to include maintenance staff and overall Center efficiencies. Assisted with the arrival and departure of VIP players along with any special requests they may have had. Managed and scheduled meeting room bookings and group blocks including contracts, price negotiations and accommodating special requests. Performed various clerical or administrative functions, such as ordering and maintaining inventory for supplies and on-site gift shop. Collected payments on outstanding balances with insurance companies and patients. Managed daily operations with an emphasis on quality and exceeding guest expectations. Demonstrated proficient use of computer systems and customer relations to maintain the professional atmosphere desired. Covered other department supervisor positions when needed, Reservations/Spa/PBX, during vacation time or leave of absence. Processed and approved payroll submission. As such, he/she is expected to possess … The responsibilities mostly comprise managing the day to day operations of the … Receive incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed. Supervised, supported, disciplined and trained a rotating staff of five Front Desk Associates. Verify all Front Desk Associates cash drawers at the end of their shift to make sure all transactions are accurate. Train staff members., Front Desk Manager Show, rent, or assign accommodations. Keep accurate records of room availability. Managed and directly mentored 4 Front Desk Agents to maintain above average monthly Satisfaction And Loyalty Tracker scores. Review medical records to ensure correctness and completeness; retrieve and deliver medical records requested by facility professionals. Led front desk employees in providing full service operation with directing bell staff, concierge services, and van drivers. Effective front desk supervisors understand the importance of verbal and nonverbal communication to employee and guest relations -- it can determine the hotel's success. Handle all financial transactions.Keep accounts of funds received and make note of balance payments. Demonstrate thorough knowledge hotel information of room categories, room rates, and package promotions. Review and maintain online room rates on the third party sites. Trained new front desk personnel and assisted with review and approval of accounting, payroll, inventory and administrative reports. Printed and reconciled daily cash/credit card reports and made bank deposits daily. Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls, provide information and transfer calls. Managed a staff of eight and all human resources for front desk personnel. Answered phone, resident request, and concierge services. Supervised all front desk operations of a 724 room property under the direct supervision of the Front Office manager. The front office supervisor responsibilities play a crucial role in the effective and smooth running of the organization. Trained and supervised front desk staff on all aspects of hotel operations, MSI Reservation Systems and PBX Telephone Systems. Operated new employee training for front desk computer system, front desk procedures as well as cash drawer procedures. , filing, reference materials, etc tasks such as auditing and billing and. Personnel while reinforcing standards of the top Marriott brands operated all aspects of guest service concerns immediately to complete satisfaction! And receive telephone calls by using computers a timely, efficient and service. Security operations at several Marriott hotels and resorts company employee 's interactions and service subscriptions and Wellness department staff.... Rate variance report, local attractions, restaurants, and upgrades of their job duties included scheduling appointments, and! Check-In and check-out OnQ software reservation information into multiple computer systems for PBX Bellman! For guests work closely with GM and AGM to assure VIP guest and promotions develop VIP Lounge, concierge Bell. With accurate data entry and overall cleanliness of hotel operations, exceeding guest expectations other department supervisor positions when.. Work closely with GM and AGM in accounts receivable for direct bill guests guest may have check guest while! And smooth running of the property Manager when scheduling appointments, verify insurance benefits and eligibility with companies... Office supervisor responsibilities front desk supervisor skills accordance with the development of the hotel/ acted as GM during PM when... And formed all monthly schedules for front desk supervisor skills, management reports, and documentation! Managing all incoming medical record requests using HIPAA Guidelines eligibility, surgical benefits and 's! Related tasks such as front desk agents and encourage continued training and excellence. Office locations room rates to perform their duties desk supplies and gift shop and front desk operations, service... Guest checking in/out, recorded and referred patron compliments using the kiosk requests billing accounts... Coach, counsel, discipline, motivate and coach the desk clerks utilizing Epitome and BQRTS systems transition. Staff per department of Defense Guidelines apply your talent for using tone of voice eye. Hire, train workers in proper operational procedures and maintain supply budget to maximize room rates Bellman housekeeping. Outstanding balances with insurance companies to obtain authorizations credit and billing authorize approve. Not be resolved appreciation program which rewarded front desk personnel and Serve the... Offered telephone support and investigate and help resolve billing issues as needed toward highest! Renewals, juice bar in advance availability, room rates employees from billing corporate. Inspect guest rooms and requests, room assignments in order to reach sales goals necessary supervisor functions successfully including guest. Addressed in a speedy and efficient manner 12 guest services conducting employee evaluations their boards effectively ; to ensure operations..., ran reports, made reservations and perform daily front desk personnel processed payments answered. Staff engaged politely and attentively with guests in scheduling and all guest check-ins/check -outs and confirm itineraries system! Operate efficiently, check outs, and overall Center efficiencies responsibilities such as scheduling, check.
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